Overview of IBM Sterling OMS

Introduction of Sterling:

Sterling Commerce was a software company offering order management, B2B and managed file transfer products such as Connect: Direct (originally named Network Data Mover). Sterling Commerce was headquartered near Columbus, Ohio in Dublin, OH. SBC Communications acquired Sterling Commerce then SBC merged with AT&T, who sold Sterling Commerce to IBM. Sterling Commerce’s Ohio campus is now a major IBM facility.

About Sterling OMS

Sterling OMS is also called a Sterling Order Management System. IBM Sterling Order Management System provides the facility to order, fulfil and return from anywhere. A brief overview of how Order Management System process goes on.

Usually, the retailers keep store and e-commerce inventory separate, managed by separate systems. This stops you from having an integrated view of your whole inventory and fulfilling orders from own location with the most inventories, so it leads to minimize the season markdowns. Order management system helps you deal with inventory that is in-transit from suppliers, or drop-ship orders.

Difference between IBM OMS and Oracle OMS

A Distributed Order Management system is the central hub that connects all the other systems. Designed exclusively to amalgamate easily with other applications and it can be used to serve information to your other channels, keeping them all in sync, so you can provide a faultless multi-channel experience for your customers. Order Management is the engine that allows these top retailers to provide many of the Omni-channel services that are standard today, including:

• Buy online, ship to store
• Buy online, pick up in-store
• Buy online, return/exchange in-store
• Buy in-store, ship to home

It also enables flexible fulfilment options, including fulfilling from a store, so you can view inventory and fulfil orders from all your locations, not just distribution centres. And it offers an integrated call centre, ensuring that the high-quality customer experience is maintained across all customer touch points. But Order Management is not just for retailers.

Note: For IBM Sterling Order Management System (OMS) Training/ Support contact www. virtualnuggets.com